Competences - 50 10 00 05 20 Listen actively

Page / - last modified by Ivan Kharitonov on 2022/01/30 14:38

50 10 00 05 20 Listen actively

last modified by Ivan Kharitonov

on 2022/01/30 14:38

Table of Contents

Listen actively (50 10 00 05 20)

ESCO description

In other languages

Development notes

Sectoral layer

Sectoral detail

Assessment

Training

References

Contents

Listen actively (50 10 00 05 20)

ESCO description

In other languages

Development notes

Sectoral layer

Structure

Sectoral detail

Skills

Knowledge

Autonomy / Attitude

Assessment

Self assessment

Mentor assessment

Acceptable assessment methods

Training

References

Listen actively (50 10 00 05 20)

ESCO description

Title	listen actively
Description:	Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Scope note:	[put ESCO scope note here]
Concept URI:	http://data.europa.eu/esco/skill/a17286c5-238d-4f0b-bc24-29e9121345de
ESCO version:	1.09

In other languages

Deutsch:	aufmerksam zuhören
Nederlands:	actief luisteren
Italiano:	ascoltare attivamente

Development notes

Status: In progress / second read / finalised (date)

(The notes below will be removed at the end of the project)

In progress SKR

Sectoral layer

(The sector layer contains the refined definition of the ESCO competences in sector specific wording)

Structure

Field and subfield:	50 10
Place in the process:	10
Level:	05
Unique identifier:	20

Sectoral detail

Skills

Giving attention to what other people say

Keeping conversation etiquette

Deriving key points of the conversation

Knowledge

Knowledge about conversation strategies

Autonomy / Attitude

Sense of methodology

Concentration

Assessment

Self assessment

I don't know how to give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

I am uncertain how to give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

I know how to give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

I am more than able to give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

Mentor assessment

... doesn't know how to give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

... is uncertain how to give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

... knows how to give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

... is more than able to give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

Acceptable assessment methods

[remove methods not used]

Observation in a Simulated Environment

Observation on Site

Role Play

Training

On-site training or in simulated environment in the group or with external people.

References

[put references to other competence systems here]