Last modified by Randell Greenlee on 2021/11/19 11:04
From version < 41.1 >
edited by Chris Van Goethem
on 2021/01/15 10:15
To version < 47.1 >
edited by Randell Greenlee
on 2021/11/18 16:53
< >
Change comment: There is no comment for this version

Summary

Details

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Title
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1 -XWiki.ChrisVanGoethem
1 +XWiki.RandellGreenlee
Content
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2 2  {{toc/}}
3 3  {{/box}}
4 4  
5 -= **Title** (00 00 00 00 00) =
5 += **Identify customer's needs** (70 22 00 05 30) =
6 6  
7 7  == [[ESCO description>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral layer ESCO description.WebHome]] ==
8 8  
... ... @@ -43,13 +43,13 @@
43 43  (((
44 44  (The sector layer contains the refined definition of the ESCO competences in sector specific wording)
45 45  
46 -=== [[Structure>>doc:Main.Sectoral Layer.Sectoral Layer Glossary.Structure.WebHome]] ===
46 +=== [[Structure>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Structure.WebHome]] ===
47 47  
48 48  (% style="width:618.25px" %)
49 -|(% style="width:268px" %)[[Field and subfield>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Field and subfield.WebHome]]:|(% style="width:347px" %)00 00
49 +|(% style="width:268px" %)[[Field and subfield>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Field and subfield.WebHome]]:|(% style="width:347px" %)70 22
50 50  |(% style="width:268px" %)[[Place in the process>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Place in the process.WebHome]]:|(% style="width:347px" %)00
51 -|(% style="width:268px" %)[[Level>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Level.WebHome]]:|(% style="width:347px" %)00
52 -|(% style="width:268px" %)[[Unique identifier:>>doc:Main.Sectoral Layer.Sectoral Layer Glossary.Unique identifier.WebHome]]|(% style="width:347px" %)00
51 +|(% style="width:268px" %)[[Level>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Level.WebHome]]:|(% style="width:347px" %)05
52 +|(% style="width:268px" %)[[Unique identifier:>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Unique identifier.WebHome]]|(% style="width:347px" %)30
53 53  
54 54  
55 55  )))
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86 86  
87 87  ==== [[Self assessment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Self assessment.WebHome]] ====
88 88  
89 -1. ... [lowest level]
90 -1. ...
91 -1. ...
92 -1. ... [highest level]
89 +1. I don't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
90 +1. I am unsure how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
91 +1. I know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
92 +1. I am more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
93 93  
94 94  ==== [[Mentor assessment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Mentor assessment.WebHome]] ====
95 95  
96 -1. ... [lowest level]
97 -1. ...
98 -1. ...
99 -1. ... [highest level]
96 +1. ... doesn't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
97 +1. ... is uncertain how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
98 +1. ... knows how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
99 +1. ... is more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
100 100  
101 101  ==== [[Acceptable assessment methods>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Acceptable assessment methods.WebHome]] ====
102 102  
... ... @@ -114,7 +114,7 @@
114 114  
115 115  ----
116 116  
117 -=== [[Training>>doc:Main.Sectoral Layer.Sectoral Layer Glossary.Training.WebHome]] ===
117 +=== [[Training>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Training.WebHome]] ===
118 118  
119 119  [put tips, good practices, requirments, ... for training this competence here]
120 120