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2	2	{{toc/}}
3	3	{{/box}}
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5		-= **Identify customer's needs** (70 22 00 05 30) =
	5	+= **identify customer's needs** (70 22 00 05 30) =
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7	7	== [[ESCO description>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral layer ESCO description.WebHome]] ==
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9	9	(% style="width:691.25px" %)
10		-|(% style="width:179px" %)**[[Title>>path:/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Title/]]**|(% style="width:509px" %)[put ESCO title in English her]
11		-|(% style="width:179px" %)**[[Description>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral layer ESCO description.WebHome]]**:|(% style="width:509px" %)[put ESCO description in English here]
12		-|(% style="width:179px" %)**[[Scope note>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Scope note.WebHome]]**:|(% style="width:509px" %)[put ESCO scope note here]
13		-|(% style="width:179px" %)[[**Concept URI**>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Concept URI.WebHome]]:|(% style="width:509px" %)[put IRL (bottom ESCO page) here, not URL!]
	10	+|(% style="width:179px" %)**[[Title>>path:/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Title/]]**|(% style="width:509px" %)identify customer's needs
	11	+|(% style="width:179px" %)**[[Description>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral layer ESCO description.WebHome]]**:|(% style="width:509px" %)Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
	12	+|(% style="width:179px" %)**[[Scope note>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Scope note.WebHome]]**:|(% style="width:509px" %)n.a.
	13	+|(% style="width:179px" %)[[**Concept URI**>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Concept URI.WebHome]]:|(% style="width:509px" %)[[http:~~/~~/data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d>>http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d]]
14	14	|(% style="width:179px" %)[[**ESCO version**:>>doc:01 Sectoral Layer.Sectoral Layer Glossary.ESCO version.WebHome]]|(% style="width:509px" %)1.08
15	15
16	16	=== [[In other languages>>doc:01 Sectoral Layer.Sectoral Layer Glossary.In other languages.WebHome]] ===
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18	18	(% style="width:1193.25px" %)
19		-|(% style="width:180px" %)Deutsch:|(% style="width:1012px" %)**[put title in German here]** ([ put description in German here] )
20		-|(% style="width:180px" %)Nederlands:|(% style="width:1012px" %)**[put title in Dutch here]** ([ put description in Dutch here] )
21		-|(% style="width:180px" %)Italiano:|(% style="width:1012px" %)**[put title in Italian here]** ([ put description in Italian here] )
	19	+|(% style="width:180px" %)Deutsch:|(% style="width:1012px" %)**Kundenbedürfnisse feststellen** (Feststellen der Erwartungen, Wünsche und Anforderungen der Kunden in Bezug auf Produkte und Dienstleistungen durch geeignete Fragen und aktives Zuhören. )
	20	+|(% style="width:180px" %)Nederlands:|(% style="width:1012px" %)**behoeften van klanten identificeren** (Gebruik maken van passende vragen en actief luisteren om de verwachtingen, verlangens en vereisten van de klant naar product en diensten in kaart te brengen.)
	21	+|(% style="width:180px" %)Italiano:|(% style="width:1012px" %)**individuare i desideri del cliente** (Utilizzare domande adeguate e l’ascolto attivo per individuare le aspettative, i desideri e i requisiti dei clienti in funzione dei prodotti e dei servizi. )
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