Last modified by Randell Greenlee on 2021/11/19 11:04
From version < 49.1 >
edited by Randell Greenlee
on 2021/11/19 09:30
To version < 48.3 >
edited by Randell Greenlee
on 2021/11/19 09:27
< >
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... ... @@ -86,23 +86,23 @@
86 86  
87 87  ==== [[Self assessment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Self assessment.WebHome]] ====
88 88  
89 -1. I don't know how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
90 -1. I am unsure how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
91 -1. I know how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
92 -1. I am more than able to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
89 +1. I don't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
90 +1. I am unsure how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
91 +1. I know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
92 +1. I am more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
93 93  
94 94  ==== [[Mentor assessment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Mentor assessment.WebHome]] ====
95 95  
96 -1. ... doesn't know how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
97 -1. ... is uncertain how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
98 -1. ... knows how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
99 -1. ... is more than able to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
96 +1. ... doesn't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
97 +1. ... is uncertain how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
98 +1. ... knows how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
99 +1. ... is more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
100 100  
101 101  ==== [[Acceptable assessment methods>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Acceptable assessment methods.WebHome]] ====
102 102  
103 103  [remove methods not used]
104 104  
105 -* [[Observation in a Simulated Environment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Observation in simulated environment.WebHome]]
105 +* [[Observation in simulated environment>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Observation%20in%20simulated%20environment/]]
106 106  * [[Observation on site>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Observation%20on%20site/]]
107 107  * [[Role play>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Role%20play/]]
108 108  * [[Post Box Exercise>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Post%20Box%20Exercise/]]
... ... @@ -116,7 +116,7 @@
116 116  
117 117  === [[Training>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Training.WebHome]] ===
118 118  
119 -[put tips, good practices, requirements, ... for training this competence here]
119 +[put tips, good practices, requirments, ... for training this competence here]
120 120  
121 121  ----
122 122