Last modified by Randell Greenlee on 2021/11/19 11:04
From version < 49.2 >
edited by Randell Greenlee
on 2021/11/19 10:17
To version < 48.1 >
edited by Randell Greenlee
on 2021/11/18 16:57
< >
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Title
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1 -90 10 00 05 05 coach clients
1 +70 22 00 05 30
Content
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2 2  {{toc/}}
3 3  {{/box}}
4 4  
5 -= **coach clients** (90 10 00 05 05) =
5 += **identify customer's needs** (70 22 00 05 30) =
6 6  
7 7  == [[ESCO description>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral layer ESCO description.WebHome]] ==
8 8  
9 9  (% style="width:691.25px" %)
10 -|(% style="width:179px" %)**[[Title>>path:/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Title/]]**|(% style="width:509px" %)coach clients
11 -|(% style="width:179px" %)**[[Description>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral layer ESCO description.WebHome]]**:|(% style="width:509px" %)Actively help clients to improve their strengths and confidence. Propose courses and workshops or coach them yourself.
10 +|(% style="width:179px" %)**[[Title>>path:/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Title/]]**|(% style="width:509px" %)identify customer's needs
11 +|(% style="width:179px" %)**[[Description>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral layer ESCO description.WebHome]]**:|(% style="width:509px" %)Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
12 12  |(% style="width:179px" %)**[[Scope note>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Scope note.WebHome]]**:|(% style="width:509px" %)n.a.
13 -|(% style="width:179px" %)[[**Concept URI**>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Concept URI.WebHome]]:|(% style="width:509px" %)[[http:~~/~~/data.europa.eu/esco/skill/fcd7dbd4-095d-448d-b605-89e8ac6a3d92>>http://data.europa.eu/esco/skill/fcd7dbd4-095d-448d-b605-89e8ac6a3d92]]
13 +|(% style="width:179px" %)[[**Concept URI**>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Concept URI.WebHome]]:|(% style="width:509px" %)[[http:~~/~~/data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d>>http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d]]
14 14  |(% style="width:179px" %)[[**ESCO version**:>>doc:01 Sectoral Layer.Sectoral Layer Glossary.ESCO version.WebHome]]|(% style="width:509px" %)1.08
15 15  
16 16  === [[In other languages>>doc:01 Sectoral Layer.Sectoral Layer Glossary.In other languages.WebHome]] ===
17 17  
18 18  (% style="width:1193.25px" %)
19 -|(% style="width:180px" %)Deutsch:|(% style="width:1012px" %)**Kunden schulen** (Aktive Unterstützung der Kunden dabei, ihre Stärken auszubauen und ihr Selbstvertrauen zu verbessern. Vorschlagen von Kursen und Workshops oder Schulung selbst durchführen.)
20 -|(% style="width:180px" %)Nederlands:|(% style="width:1012px" %)**klanten coachen **(Klanten actief helpen om hun kracht en vertrouwen te vergroten. Cursussen en workshops voorstellen of ze zelf coachen.)
21 -|(% style="width:180px" %)Italiano:|(% style="width:1012px" %)**assistere i clienti **(Aiutare attivamente i clienti a migliorare i loro punti di forza e la loro fiducia. Proporre corsi e seminari o insegnare direttamente.)
19 +|(% style="width:180px" %)Deutsch:|(% style="width:1012px" %)**Kundenbedürfnisse feststellen** (Feststellen der Erwartungen, Wünsche und Anforderungen der Kunden in Bezug auf Produkte und Dienstleistungen durch geeignete Fragen und aktives Zuhören. )
20 +|(% style="width:180px" %)Nederlands:|(% style="width:1012px" %)**behoeften van klanten identificeren** (Gebruik maken van passende vragen en actief luisteren om de verwachtingen, verlangens en vereisten van de klant naar product en diensten in kaart te brengen.)
21 +|(% style="width:180px" %)Italiano:|(% style="width:1012px" %)**individuare i desideri del cliente** (Utilizzare domande adeguate e l’ascolto attivo per individuare le aspettative, i desideri e i requisiti dei clienti in funzione dei prodotti e dei servizi. )
22 22  
23 23  ----
24 24  
... ... @@ -46,10 +46,10 @@
46 46  === [[Structure>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Structure.WebHome]] ===
47 47  
48 48  (% style="width:618.25px" %)
49 -|(% style="width:268px" %)[[Field and subfield>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Field and subfield.WebHome]]:|(% style="width:347px" %)50 60
49 +|(% style="width:268px" %)[[Field and subfield>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Field and subfield.WebHome]]:|(% style="width:347px" %)70 22
50 50  |(% style="width:268px" %)[[Place in the process>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Place in the process.WebHome]]:|(% style="width:347px" %)00
51 51  |(% style="width:268px" %)[[Level>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Level.WebHome]]:|(% style="width:347px" %)05
52 -|(% style="width:268px" %)[[Unique identifier:>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Unique identifier.WebHome]]|(% style="width:347px" %)15
52 +|(% style="width:268px" %)[[Unique identifier:>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Unique identifier.WebHome]]|(% style="width:347px" %)30
53 53  
54 54  
55 55  )))
... ... @@ -86,23 +86,23 @@
86 86  
87 87  ==== [[Self assessment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Self assessment.WebHome]] ====
88 88  
89 -1. I don't know how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
90 -1. I am unsure how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
91 -1. I know how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
92 -1. I am more than able to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
89 +1. I don't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
90 +1. I am unsure how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
91 +1. I know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
92 +1. I am more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
93 93  
94 94  ==== [[Mentor assessment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Mentor assessment.WebHome]] ====
95 95  
96 -1. ... doesn't know how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
97 -1. ... is uncertain how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
98 -1. ... knows how to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
99 -1. ... is more than able to identify and anticipate problems in order to choose a course of action, come up with appropriate solutions or even identify opportunities for further development.
96 +1. ... doesn't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
97 +1. ... is uncertain how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
98 +1. ... knows how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
99 +1. ... is more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
100 100  
101 101  ==== [[Acceptable assessment methods>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Acceptable assessment methods.WebHome]] ====
102 102  
103 103  [remove methods not used]
104 104  
105 -* [[Observation in a Simulated Environment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Observation in simulated environment.WebHome]]
105 +* [[Observation in simulated environment>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Observation%20in%20simulated%20environment/]]
106 106  * [[Observation on site>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Observation%20on%20site/]]
107 107  * [[Role play>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Role%20play/]]
108 108  * [[Post Box Exercise>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Post%20Box%20Exercise/]]
... ... @@ -116,7 +116,7 @@
116 116  
117 117  === [[Training>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Training.WebHome]] ===
118 118  
119 -[put tips, good practices, requirements, ... for training this competence here]
119 +[put tips, good practices, requirments, ... for training this competence here]
120 120  
121 121  ----
122 122