70 22 00 05 30
Version 46.1 by Randell Greenlee on 2021/11/18 16:52
Contents
Identify customer's needs (70 22 00 05 30)
ESCO description
| Title | [put ESCO title in English her] |
| Description: | [put ESCO description in English here] |
| Scope note: | [put ESCO scope note here] |
| Concept URI: | [put IRL (bottom ESCO page) here, not URL!] |
| ESCO version: | 1.08 |
In other languages
| Deutsch: | [put title in German here] ([ put description in German here] ) |
| Nederlands: | [put title in Dutch here] ([ put description in Dutch here] ) |
| Italiano: | [put title in Italian here] ([ put description in Italian here] ) |
Development notes
Status: In progress / second read / finalised (date)
(The notes below will be removed at the end of the project)
Sectoral layer
(The sector layer contains the refined definition of the ESCO competences in sector specific wording)
Structure
| Field and subfield: | 00 00 |
| Place in the process: | 00 |
| Level: | 00 |
| Unique identifier: | 00 |
Sectoral detail
Skills
...
Knowledge
...
Autonomy / attitude
...
Assessment
Self assessment
- I don't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- I am unsure how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- I know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- I am more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Mentor assessment
- ... doesn't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- ... is uncertain how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- ... knows how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- ... is more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Acceptable assessment methods
[remove methods not used]
- Observation in simulated environment
- Observation on site
- Role play
- Post Box Exercise
- Structured portfolio
- Criterion based interview
- Oral examination
- Written test multiple choice
- Written test open answers
Training
[put tips, good practices, requirments, ... for training this competence here]
References
- [put references to other competence systems here]