From version < 3.1 >
edited by Chris Van Goethem
on 2020/12/25 15:03
To version < 4.1 >
edited by Chris Van Goethem
on 2020/12/25 15:03
< >
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... ... @@ -34,7 +34,7 @@
34 34  
35 35  * **assist clients with special needs** (Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.)
36 36  
37 -=== **Communication and feedback** ===
37 +== **Communication and feedback** ==
38 38  
39 39  * **have emotional intelligence** (Recognize one’s own and other people`s emotions, distinguish correctly between them and observing how they can influence one`s environment and social interaction and what can be done about it.)
40 40  * **listen actively** (Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.)