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Author

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1		-XWiki.IvanKharitonov
	1	+XWiki.SimonRath

Content

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22	22
23	23	= International appeal and complaints procedure =
24	24
25		-=== Step 1: appeal and complaint ===
	25	+== Step 1: appeal and complaint ==
26	26
27	27	The appeal and complaints can be directed to the mediator. This is done in writing, accompanied by a motivation and all evidence available. The organisation and all its members will publish the contact details and the procedure on-line.
28	28
	29	+
29	29	== Step 2 hearing ==
30	30
31		-
32	32	The mediator hears all parties. This can be done face to face, in writing or by any electronic means.
33	33	The mediator can ask advise of the WGQ or WGRD about technical interpretations.
34	34
	35	+
35	35	== Step 3 consensus ==
36	36
37		-
38	38	The mediator tries to find a solution in consensus between the parties.
39	39	The mediator formalises the consensus or non-consensus in a consensus note, including all evidence and motivation given by the parties.
40	40	The mediator informs the BoD.
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48	48	The BoD hears all parties.
49	49	The decision is motivated formally.
50	50
	51	+
51	51	== Step 4b: GA decision ==
52	52
53		-
54	54	In case of appeal on a BoD decision or in case of involvement of the BoD, the GA decides.
55	55	The GA can delegate the hearing of all parties to a group of members.
56	56	The members report to the GA.
57	57	The decision of the GA is motivated formally.
58	58
	59	+
59	59	== Step 5: Notification ==
60	60
61		-
62	62	The decisions and consensus notes are recorded in the appeals and complaints register.
63	63
64	64	)))