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5		-= My new article =
	5	+= Appeals Process =
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7	7	Within the context of the TeBeVAT project, the appeals process serves to rectify errors appealing during the assessment process and is essential for overall assessment quality and the trust all stakeholders have in the process. Because assessment is the result of human work and a complex organisation involving many participants, the appeals process helps to reduce the potential human error, making the process more objective.
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27	27	The appeal and complaints can be directed to the mediator. This is done in writing, accompanied by a motivation and all evidence available. The organisation and all its members will publish the contact details and the procedure on-line.
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29		-== Step 2 hearing ==
	29	+== Step 2 hearing ==
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32	32	The mediator hears all parties. This can be done face to face, in writing or by any electronic means.
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48	48	The BoD hears all parties.
49	49	The decision is motivated formally.
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51		-== Step 4abis ==
	51	+== Step 4b: GA decision ==
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54		-A last appeal on this decision is possible at the GA.
55		-
56		-== Step 4b GA decision ==
57		-
58		-
59	59	In case of appeal on a BoD decision or in case of involvement of the BoD, the GA decides.
60	60	The GA can delegate the hearing of all parties to a group of members.
61	61	The members report to the GA.
62	62	The decision of the GA is motivated formally.
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64		-== Step 5 notification ==
	59	+== Step 5: Notification ==
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67	67	The decisions and consensus notes are recorded in the appeals and complaints register.