Wiki source code of 70 22 00 05 30

Last modified by Simon Skerlan on 2022/01/05 18:38
Show last authors
1 {{box cssClass="floatinginfobox" title="**Contents**"}}
2 {{toc/}}
3 {{/box}}
4
5 = **Identify customer's needs** (70 22 00 05 30) =
6
7 == [[ESCO description>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral layer ESCO description.WebHome]] ==
8
9 (% style="width:691.25px" %)
10 |(% style="width:179px" %)**[[Title>>path:/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Title/]]**|(% style="width:509px" %)Identify customer's needs
11 |(% style="width:179px" %)**[[Description>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral layer ESCO description.WebHome]]**:|(% style="width:509px" %)Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
12 |(% style="width:179px" %)**[[Scope note>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Scope note.WebHome]]**:|(% style="width:509px" %)n.a.
13 |(% style="width:179px" %)[[**Concept URI**>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Concept URI.WebHome]]:|(% style="width:509px" %)[[http:~~/~~/data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d>>http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d]]
14 |(% style="width:179px" %)[[**ESCO version**:>>doc:01 Sectoral Layer.Sectoral Layer Glossary.ESCO version.WebHome]]|(% style="width:509px" %)1.08
15
16 === [[In other languages>>doc:01 Sectoral Layer.Sectoral Layer Glossary.In other languages.WebHome]] ===
17
18 (% style="width:1193.25px" %)
19 |(% style="width:180px" %)Deutsch:|(% style="width:1012px" %)**Kundenbedürfnisse feststellen** (Feststellen der Erwartungen, Wünsche und Anforderungen der Kunden in Bezug auf Produkte und Dienstleistungen durch geeignete Fragen und aktives Zuhören. )
20 |(% style="width:180px" %)Nederlands:|(% style="width:1012px" %)**behoeften van klanten identificeren** (Gebruik maken van passende vragen en actief luisteren om de verwachtingen, verlangens en vereisten van de klant naar product en diensten in kaart te brengen.)
21 |(% style="width:180px" %)Italiano:|(% style="width:1012px" %)**individuare i desideri del cliente** (Utilizzare domande adeguate e l’ascolto attivo per individuare le aspettative, i desideri e i requisiti dei clienti in funzione dei prodotti e dei servizi. )
22
23 ----
24
25 == [[Development notes>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Development notes.WebHome]] ==
26
27 Status: In progress / second read / finalised (date)
28
29 (The notes below will be removed at the end of the project)
30
31 (% class="box errormessage" %)
32 (((
33 (% class="wikigeneratedid" id="HStatus-weneedtocheckthesectorallayer" %)
34 **In Progress / SKR 05.01.22**
35 \\
36 )))
37
38 ----
39
40 == [[Sectoral layer>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral layer.WebHome]] ==
41
42 (% class="wikigeneratedid" %)
43 (((
44 (The sector layer contains the refined definition of the ESCO competences in sector specific wording)
45
46 === [[Structure>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Structure.WebHome]] ===
47
48 (% style="width:618.25px" %)
49 |(% style="width:268px" %)[[Field and subfield>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Field and subfield.WebHome]]:|(% style="width:347px" %)70 22
50 |(% style="width:268px" %)[[Place in the process>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Place in the process.WebHome]]:|(% style="width:347px" %)00
51 |(% style="width:268px" %)[[Level>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Level.WebHome]]:|(% style="width:347px" %)05
52 |(% style="width:268px" %)[[Unique identifier:>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Unique identifier.WebHome]]|(% style="width:347px" %)30
53
54
55 )))
56
57 ----
58
59 === [[Sectoral detail>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Sectoral detail.WebHome]] ===
60
61 ==== [[Skills>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Skills.WebHome]] ====
62
63 (((
64 * look at the information given by the candidate from different points of views
65 * include information about work situation, career, personal interest, private life, …
66 * structure and reformulates the information
67 * help candidate to define clear goals
68 )))
69
70 ==== [[Knowledge>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Knowledge.WebHome]] ====
71
72 * Knowledge of strategies for goal oriented communication with the customer
73 * Knowledge about focused analyzation of conversation
74 * Knowledge of desire-oriented definition of personal / mental states
75
76 ==== [[Autonomy / attitude>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Autonomy - attitude.WebHome]] ====
77
78 * Able to solve complex issues
79 * Creative Thinking
80 * / Act empathic and dedicated
81
82 === [[Assessment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Assessment.WebHome]] ===
83
84 ==== [[Self assessment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Self assessment.WebHome]] ====
85
86 1. I don't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
87 1. I am unsure how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
88 1. I know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
89 1. I am more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
90
91 ==== [[Mentor assessment>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Mentor assessment.WebHome]] ====
92
93 1. ... doesn't know how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
94 1. ... is uncertain how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
95 1. ... knows how to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
96 1. ... is more than able to use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
97
98 ==== [[Acceptable assessment methods>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Acceptable assessment methods.WebHome]] ====
99
100 [remove methods not used]
101
102 * [[Observation in simulated environment>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Observation%20in%20simulated%20environment/]]
103 * [[Observation on site>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Observation%20on%20site/]]
104 * [[Role play>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Role%20play/]]
105 * [[Structured portfolio>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Structured%20portfolio/]]
106 * [[Criterion based interview>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Criterion%20based%20interview/]]
107 * [[Oral examination>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Oral%20examination/]]
108 * [[Written test multiple choice>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Written%20test%20multiple%20choice/]]
109 * [[Written test open answers>>url:https://wiki.sv-wtu.at/xwiki/bin/view/Main/Sectoral%20Layer/Sectoral%20Layer%20Glossary/Written%20test%20open%20answers/]]
110
111 ----
112
113 === [[Training>>doc:01 Sectoral Layer.Sectoral Layer Glossary.Training.WebHome]] ===
114
115 To be trained in groups with examples from real-live.
116
117 ----
118
119 === [[References>>doc:01 Sectoral Layer.Sectoral Layer Glossary.References.WebHome]] ===
120
121 * [put references to other competence systems here]